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Offshoring

Your WMS, TMS and ERP solutions, supported from Dakar, managed from France

Offshore teams for support, testing and development, led by a France-based project manager who knows your tools from the inside.

Offshoring fails when the client and the remote team do not speak the same business language. Our difference: management is handled by a WMS/TMS/ERP project manager who has configured, tested and deployed these solutions himself. Instructions reach Dakar already translated into concrete actions.

FRSE

Trappes, France · Dakar, Senegal

What we take on

Application support

Level 1 and 2 incident handling, tracking in your tools (JIRA, ServiceNow), documented escalation to the vendor or your IT.

Testing and acceptance

Writing and running test cases, non-regression testing before each release, clear reports.

Development

Custom developments, interfaces and API integrations, SQL scripts, reporting, automation tools.

Data operations

SQL queries, stock and flow consistency checks, dashboards for your teams.

How it works

A single point of contact in France, a team sized to your need in Senegal.

  1. 01

    Scoping in France

    We define the perimeter, service levels, tools and coverage hours with you.

  2. 02

    Team set-up

    Profiles selected and trained on your solutions and procedures, in Dakar.

  3. 03

    Managed delivery

    Daily follow-up by the project manager, regular checkpoints with your teams, shared indicators.

  4. 04

    Continuous improvement

    Review of recurring incidents, proposals for fixes and automation.

Why this model

Management that knows the business

The project manager has worked on Manhattan Active WMS, SAP and Dynamics D365: he can tell a bug from a configuration error.

Compatible time zone

Dakar is one to two hours from France depending on the season: daytime coverage without painful offsets.

Shared language and culture

French-speaking teams, used to the working methods of French companies.

Controlled costs

Production capacity in Dakar, without sacrificing management quality.

Let's assess your support or testing need

We propose a team size and an operating model adapted to your solutions.

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